Customized Features
Call Pickup
Directed Call Pickup, Group Pickup, Site Pickup, Domain Pickup.
Monitoring
Listen In, Barge In, Whisper Only.
Auto-Attendant
Dial by Name Directory, Intro Greeting, Post-Welcome Greeting, Dial by Extension
Agent Status Display
Wrap Up Time, Max Simultaneous, Calls Queue, Priority for Agent, Request Confirmation, Auto-Answer.
Call Center Stats-Home Page
Callers Waiting, Average Wait Time, Average Handling Time, Abandon Rate, Calls Answered, Call Volume
General Call Queue Settings
Call Recording, Statistics, Message to Agent, Require Agents, Require Music on Hold(MOH), Logout Agent on Missed Call, Into Greetings
Transfer
Blind Call Transfer, Attended Call Transfer, Voicemail Transfer.
Call Recording
Recording Email Notification, Call History, Statistics.