Detailed Analytics
Summary Reports
Call Center Stats, Call Center Agent Settings, Call Center Reporting.
Call Group Reports
General Call Queue Settings, Call Queue Thresholds.
Custom Reports
Queue Statistics, Agent Statistics, Agent Availability, DNIS Statistics.
Custom Dashboards
Customization of Phone Directories, Full Portal Access.
Wall boards
Monitor All Calls In Real Time.
Unified Communications
Video Conference, File Sharing, Chat, SMS, Soft phone
Trend Analysis
Service Level Agreement Trend Analysis, Server Management
Trend Analysis
Service Level Agreement Trend Analysis, Server Management